Benefits of ISO What are the benefits of ISO ? Key benefits to your business. Provides senior management with an efficient management process. Sets out areas of responsibility across the organisation. Mandatory if you want to tender for some public sector work. Communicates a positive message to staff and customers.
Identifies and encourages more efficient and time saving processes. Consistent outcomes, measured and monitored, improving any identified deficiencies. Reduces your costs. Provides continuous assessment and improvement. Marketing opportunities. Globally recognised standard. Some of the benefits to your customers. Improved quality and service.
Delivery on time. Right first time attitude. Fewer returned products and complaints. A QMS establishes controls, such as routine internal audits, control of nonconformities and corrective actions to solve the root cause of problems the organization may be experiencing.
Top Management of an organization with a QMS routinely reviews the effectiveness of the quality management system. Oscar has over 25 years of experience working with management systems. Save my name, email, and website in this browser for the next time I comment. Increase Efficiency. Increase Profitability. Improve Employee Morale. Improve Decision Making.
Customer Satisfaction. Internal Controls. Better Management. Author Biography. Contact Us Today. Better understanding The ISO standard's strong focus on customers and customers' needs helps staff better understand how their actions affect the end product or service, and how their actions can help pave the way to improvements.
Greater employee engagement ISO fosters a strong supportive culture that engenders enthusiasm, engagement, and increased productivity. In this respect, employee satisfaction is a major benefit of ISO Better quality is what's typically associated with — and expected from — ISO and certified companies. It is in fact one of the key benefits of implementing the standard.
The following case studies, published by the International Organization for Standardization , illustrate this point very well.
A thorough implementation of ISO , combined with organizational, managerial and technical improvements, was the driver behind the increased quality and productivity in manufacturing, allowing Festo Brasil to become a world-class producer for a significant part of Festo's global portfolio. With the help of the ISO quality management system, Petra was able to ensure tight control over its production processes, helping to build up its reputation as a high-quality producer.
The above case studies are quite typical. Once this is integrated into a culture that fosters continuous improvement, organizations can ensure that their processes are effectively managed, and opportunities for improvement can be determined and acted on. Several of the Standard's requirements result — directly and indirectly — to improvements to operational processes, both in terms of efficiency and reliability.
For example, the requirements on employee competence, updated documentation and supplier controls all play a role in achieving less scrap, waste and rework. The process approach and risk-based thinking, both of which are fundamental concepts of ISO , contribute to a better and more efficient integration of operational processes with less room for error. The quality management system based on ISO helped VINAKIP define its business processes clearly and share information regarding product characteristics, key activities, performance indicators and good practice.
This resulted in the overall improvement of processes, a reduction in product variety and better cooperation with suppliers, leading to higher-quality inputs, less waste and a lower number of repairs.
Under a unified quality management system based on ISO , the operations of different business functions were integrated and optimized. Particularly relevant are the time savings in the engineering business function due to the dissemination of standardized information e. This information is also used to define better working instructions and operational procedures, leading to the increased efficiency of several production processes.
Such developments have also helped to achieve higher product quality, boosting both customer confidence and sales revenues. Risk-based thinking is an important component of the Standard. To quote from the Standard itself: "Risk-based thinking enables an organization to determine the factors that could cause its processes and its quality management system to deviate from the planned results, to put in place preventive controls to minimize negative effects and to make maximum use of opportunities as they arise.
The Standard emphasizes that risk should be identified and mitigated throughout the entire organization. And it's not only top management that's responsible — all employees need to be involved. Once a culture of risk awareness has been established, and once the required controls are in place, organizations will benefit from reduced overall risks.
An ISO certificate is a superb marketing tool. Displaying it on your website or company documents speaks much about your commitment to quality products and services, customer and employee satisfaction, and the overall efficiency of your operations. Marketing benefits can be summarized as:. As valid as marketing benefits are, we need to repeat that ISO was conceived as a tool for companies to improve their operations, and the most important benefits are often operational ie, internal rather than marketing.
The International Organization for Standardization informs us that ISO certification does indeed enhance financial performance, and this is achieved mainly through increased sales. This is perhaps unsurprising after considering the internal benefits discussed above. However, there is more to it. The ISO certification mark is the world's most recognized indicator for quality, providing certified companies with a clear advantage over their competitors.
It's for this reason that certified companies miss no opportunity informing potential customers about their credentials. The ISO Standard requires certified organizations to implement criteria for the selection of their suppliers.
While organizations are free to determine their own criteria, a trend has emerged among larger enterprises to stipulate ISO certification as a prerequisite. Also worth noting here is that many government agencies are increasingly replacing their own quality standards with a requirement for ISO certification.
When a supplier is bidding for a contract, it's often a prerequisite to be ISO certified in order to be considered. This is especially true when dealing with government departments. Penetrating new markets is seldom easy, especially if your company or brand is little known outside its country of operation.
Barriers to entry may include uncertainties about your products and services, or doubts about your ability to deliver in accordance with schedules.
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